Customer Relationship Management - IGNOU

Company Profile: Fashion and You

Positions: Customer Relationship Management

Purpose: The position will be responsible to provide and sustain high standards of customer services delivery experience to the end customer. 

Responsibilities:

1. Accountable for interaction with customers through phone, email, chat, social media for customer feedback/ customer grievance.
2. Accountable for handling customer inquiries and their end-to-end closure achieve customer delight.
3. Communicate and liaison with other departments to understand the cause of customer grievance and eliminate occurrence in future.
4. Communicate grievance closure to customer to ensure closure of the grievance in the system.
5. Publish daily/ weekly/ fortnightly reports as per the department and business requirement.

For further information please visit: www.fashionandyou.com

Skills Required:

1. Strong Verbal and Written Communication
2. Good command over English language
3. Proficient at MS Office & computers
4. Strong Analytical and Problem solving Skills 

Qualification/ Experience:

1. Pursuing Graduation (Any stream)/ Graduates from English medium colleges
2. Minimum years of experience: Fresher 

Desired Behavioural Traits:

1. Patient and persevering
2. Calm & composed; one who doesn’t get ruffled/agitated soon
3. Customer empathy
4. Quick learner
5. Willing to work in a challenging environment with growth opportunities
6. Problem solving and decision making skills

Venue: Convention Centre, IGNOU, Maidan Garhi, New Delhi-110068

Land Mark: Near Saket Metro Station, Neb Sarai.

Interview Date: 05/10/2012

Reporting Time: 10.00 AM

Job Location: Gurgaon

Job Type: Full-time permanent position with day shift. Flexibility in shift timings is essential.

Compensation & Benefits:

1. Annual Compensation: Rs 1.8 lakhs

2. Shuttle service to nearest metro station from office

Please send your confirmation to campusplacement@ignou.ac.in 

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