Eligibility: B.E / B.Tech - (Any Specialization) candidates from 2012 batch
Location: Bangalore
Job Description :
- Analyze problems with the service and resolve the issues.
- Gather information from customers either by chat or e-mail to enable effective troubleshooting.
- Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment.
- Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix.
- Install / Uninstall various software and upgrades equipment when necessary.
