Eligibility: B.E / B.Tech - (Any Specialization) candidates from 2012 batch
Location: Bangalore
Job Description :
- Analyze problems with the service and resolve the issues.
- Gather information from customers either by chat or e-mail to enable effective troubleshooting.
- Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment.
- Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix.
- Install / Uninstall various software and upgrades equipment when necessary.
- Handle critical changes and be the SPOC for entire life cycle of the change.
- Monitoring and maintaining/reducing the queue size.
- Resolving Technical issues at level 1( Incident and Service request)
- Password resets for certain applications or terminal servers.
- Comply with defined processes and update tickets with SLA.
- Updation of KB as and when there is a change in the defined process.
Skills Required :
- Good written and verbal skills are critical along with the ability to interact with other employees in a professional and tactful manner.
- Proficient in using the PC's, MS Outlook, Word and Excel.
Last Date: 1st March 2013
For More Details : Click Here
No comments:
Post a Comment